Shipping policy

Shipping Policy
At Twelve, each garment is carefully prepared and may involve minor finishing or customization before dispatch.

Processing & Dispatch
Orders are typically dispatched within 3–5 business days from the date of order confirmation.

In certain cases where additional customisation or finishing is required, dispatch timelines may vary slightly.

Delivery Timeline
Once dispatched, orders are usually delivered within 3–5 business days depending on the delivery location. Delivery timelines may vary based on courier operations and geographic location.

Shipping Updates
Once your order is shipped, you will receive tracking details via email or SMS.

Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

Delays
While we aim to ensure timely deliveries, Twelve is not responsible for delays caused by courier services, natural events, or circumstances beyond our control.